Distance sales contract

Parties

The seller is Ticket Garaji E-Ticaret Anonim Şirketi, identified at the end of this page. Uğurlu Boncuk is the name of the shop the seller operates. The contract is with the seller. The buyer is the person who places the order and pays for it.

Formation

The contract is formed when payment reaches the seller. Until payment is confirmed, the seller is not obliged to accept the order. If the catalog shows an obvious price or stock error, the seller cancels the order before dispatch and refunds the amount collected. That cancellation does not create any further compensation.

Subject and price

The subject is the sale of the jewelry recorded on the order. The kind, quantity, unit price, delivery fee, and total are the values shown at checkout and stored on the order. Prices include VAT. The total the buyer confirms at checkout is the agreed price.

Payment

Payment is taken through the registered payment provider. The card number and security code are not collected on the seller's pages. If the provider declines, interrupts, or cannot complete the payment, no contract is formed and the seller has no duty to deliver.

Delivery

Delivery is only within Turkey, to the address the buyer entered on the order. If the order does not state a shorter time, the goods are delivered within 30 days. Risk of loss and damage passes when the goods are handed to the buyer or to the person who receives them at that address. A wrong, incomplete, or unreceived address, and the cost and result of a further shipment, are the buyer's. Force majeure, delay by the carrier, and delay caused by information the buyer gave are not the seller's default. For late delivery, the seller's obligation is limited to the remedies in Law No. 6502 and the Distance Contracts Regulation. Indirect loss, lost profit, and loss caused by the buyer's own acts are outside that scope.

Defects

Liability for defects is limited to the period and the optional remedies in Law No. 6502. No extra commercial warranty is given. A difference that comes from the screen, ordinary use, misuse, an unauthorized intervention, or damage after delivery caused by the buyer is not a defect. If the chosen remedy is disproportionate in cost, the seller may use the proportionality rule in the Law. The seller pays the return shipping of a defective item or an item different from the order.

Withdrawal

The buyer may withdraw within 14 days after the day the goods are received, without giving a reason. This catalog is not made to order, so the right of withdrawal is not removed for that reason. Notice is sent through the contact form and includes the order number, the buyer's name, and the name or SKU of the goods withdrawn. A notice whose intent to withdraw is clear is not invalid because one detail is missing; the seller may ask for the missing detail in order to match the return. The goods are sent to the seller's Şişli address. On a withdrawal without a defect, the buyer pays the return shipping. That cost is also stated in the pre-information before the order. If the goods were used beyond the inspection a careful buyer would make, the resulting loss of value is deducted from the refund. The seller refunds the price within 14 days of the notice, to the same payment instrument. The seller may wait to refund until the goods arrive or the buyer proves they were shipped. The refund is the price of the withdrawn goods and the ordinary delivery fee the buyer paid. If the buyer chose a delivery method more expensive than the ordinary one the seller offered, the difference is not refunded. Return shipping is not refunded on a withdrawal without a defect. Withdrawal from only some lines of an order is notified through the contact form. The site has no separate refund button. On a partial withdrawal, the refund is those lines and the share of the ordinary delivery fee that belongs to them.

Returns and withdrawal · Pre-information

Limit of liability

The seller does not remove the rights mandatory law gives the buyer. Outside those rights, the seller is not liable for indirect loss, lost profit, the payment provider's own processing, or incorrect information given by the buyer. Performance is suspended while force majeure continues. If performance becomes impossible, the seller ends the contract by refunding the amount collected for goods that were not sent.

Disputes

The buyer may apply to the consumer arbitration committee and the consumer court of the buyer's place of residence. The seller's registered office is in Şişli, İstanbul. This clause does not change the venue the law gives the buyer.